Olive Garden

Category: Italian

30600 Van Dyke Ave, Warren, MI
586.574.2616

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Member Reviews

Lousy Management

Andy says 14 years ago

After going to this restaurant for years our family has decided we can no longer go there.
We were there for dinner last night and had great service and the food was terriffic. The problem occurred when we left and my stepson realized he had to use the bathroom before the long drive home ( ~ half hour). Although the place was nearly full, they were locking the door behind people in preparation for closing. When my stepson asked to use the bathroom, they refused to let him in. Mind you, people were streaming out this whole time and he could easily have slipped past and used the rest room. My wife asked to see the manager and was kept waiting for 10 minutes because she was "on the phone". Manager Tamara came and refused to let the boy step into the foyer and use the rest room. The place was approximately half full and people were standing in the foyer watching the manager tell us the usual litany of excuses used by people paralyzed from the neck up: " It's company policy....I could lose my job...etc" We reminded her that we spent over a hundred dollars a few minutes before and she is refusing to let a boy step back in to use the restroom. No go. We assured her we would never use their restaurant again and would spread the word among our friends. Her response was to the effect of " I understand but this is company policy".
Nice attitude for someone in the service industry. After giving my wife her card she stalked back inside with carrying the glow of the self-rightous, even though she was acting counter to her company's best interests.
My wife has been trying to contact the general manager this morning and has been getting repeatedly dropped during the call transfer or just hung up on. They didn't get her name yesterday so this must be a reflection of how inept they actually are.
We will never go back and many of our friends and family will join our boycott in support.

Olive Garden - Reviews from across the web


review of olive garden - warren, mi, 48093-2169 - flint citysearch great food at a good price but they need some muisc,to much noise in the dining r... flint.citysearch.com Olive Garden - Warren, MI, 48093 - Citysearch Established in 1982, this chain gained a following for its laid-back atmosphere and generous portions. Patrons settle into comfortable booths and tables in dining rooms with plants, artwork and décor suggestive of Tuscany. Starters include scampi, sausage or pepperoni pizza, and several soup ch... detroit.citysearch.com Olive Garden, Warren, MI : Reviews of Olive Garden - Yahoo! Travel Olive Garden serves up authentic Italian cuisine. Their signature breadsticks and one-of-a-kind menu make them an American icon. Standard Italian options like bruc... travel.yahoo.com Olive Garden Warren, MI - Olive Garden Italian, Kid Friendly Restaurants - Olive Garden Reviews finally a place that is both kid and adult friendly... tasty Italian chain with lot's of convenient locations... the staff consistently attends to the details of dining with babies and toddlers - minimizing wait time, highchairs offered spontaneously, bread sticks brought immediately... food is serv... local.thenestbaby.com